Refunds and cancellations

You can cancel your subscription from Settings, under Manage billing. For PayHere subscriptions, open Billing and choose Cancel subscription. If your subscription uses Stripe, follow Manage billing to its portal and complete cancellation there.

Cancel before your next renewal to stop future payments. Your Pro features stay available until the end of the period already paid for, then your account returns to Free. Check that Billing shows your subscription as cancelled. If you cannot complete cancellation, contact us for help.

Disconnecting Calendly or stopping use of Slotghost does not cancel billing. Cancel your subscription before deleting your account. Cancellation and a refund request are separate actions.

We do not offer prorated refunds for unused days or months of a paid billing period, including when you cancel early or stop using the service. This applies to both monthly and annual subscriptions where offered.

We review billing errors and service failures individually, including:

• A duplicate or incorrect subscription charge.
• A renewal charged after cancellation was successfully completed before that renewal.
• A verified payment for which paid access was not provided.
• A failure of the paid service that we have been unable to resolve.

We consider the payment record, what happened and the service affected when deciding whether a full or partial refund is appropriate. A request does not guarantee approval. These terms do not remove any refund rights that applicable law gives you.

Email hello@codesagelabs.com from your account email address. Include the invoice or payment reference, the date and amount charged, and a short explanation of the issue. If you are reporting a service failure, tell us when it occurred and which feature was affected. Do not send your card number, security code or passwords.

We may ask for information needed to verify the charge or investigate the problem. We will reply with the outcome and, if approved, the refund amount and processing details.

Approved refunds are submitted through the provider that processed the payment, PayHere or Stripe, to the original payment method. The time for the credit to appear depends on the payment provider and your bank. We will confirm when we submit the refund and share the available reference and expected timing. Contact us if it has not arrived within the timing we provide.

A refund does not by itself confirm cancellation of future renewals. We will tell you how any approved refund affects your paid access and subscription status.

This policy covers the Slotghost software subscription only. Joining a waitlist is free. If you paid a host for an appointment or other service, contact that host about their cancellation or refund policy. Slotghost does not collect those appointment payments.

Code Sage Labs (Pvt) Ltd, operator of Slotghost.

hello@codesagelabs.com

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