Terms and conditions

Slotghost adds a waitlist to the event types you choose in Calendly. When someone cancels or reschedules, it checks that the time is still free and offers it to the people waiting whose preferences fit. Depending on the booking mode, the person can book through Slotghost or follow a link to complete their booking on Calendly.

Slotghost is independent. It is not made by, sponsored by or part of Calendly, and it uses Calendly through Calendly’s own public API. Your use of Calendly stays under Calendly’s terms.

Slotghost is delivered online through your account. There are no physical goods, shipping charges or deliveries. Paid features become available after we verify a successful payment with the payment provider. Returning from checkout alone does not confirm payment. If payment succeeds but access does not update, check payment status under Billing or contact us.

Connecting a supported Calendly account and enabling a waitlist are required to offer cancelled slots. A subscription buys access to the features described at checkout, not a guaranteed number of bookings.

Joining a waitlist is free and does not reserve an appointment. The host provides the appointment or service, sets its price and handles its cancellation and refund policy. Slotghost subscription payments are separate from any appointment fees you pay to a host.

Calendly cannot hold a slot for anyone. When we offer a cancelled time, anybody can still book it on your public Calendly page before the person we offered it to. We check that the time is free before every offer and again at the moment of booking, but we cannot stop someone else taking it.

If Calendly rejects a booking, we show its outcome and do not treat the request as a confirmed appointment. Slotghost does not guarantee that any cancelled slot is filled, or that any email or text is delivered or read in time.

You decide to run a waitlist, and you decide who may join it. You are responsible for having the right to contact the people on it, and for telling them what the waitlist is for. The join page says plainly what their details are used for and that they can leave at any time, and you should not use Slotghost to contact people about anything else.

For personal details of people on your waitlists, you are in charge and we hold them for you, as the privacy page describes. If a client asks you to remove their details, you can take them off your waitlist from the dashboard, and ask us to delete what we hold.

• Keep your Calendly account yours, and do not share your sign in.
• Do not use Slotghost to send spam, to collect details from people who did not ask to wait, or to break the law.
• Do not try to break, overload or reverse engineer it, or get around the limits of your plan.
• Do not use it for protected health information. Slotghost signs no business associate agreement, so a provider covered by HIPAA, or a similar law, must not run a waitlist for patients or clients through it.

If any of this is broken we may pause your waitlists or close your account, and we will tell you why.

The Free plan includes 3 refills a month. A refill is a cancelled slot that your waitlist booked again. When the allowance is used up, further cancellations are not offered until the first of the next month, and nobody loses their place.

Pro is US$19 a month with no cap on refills. Text offers, where available and enabled, have a monthly allowance of 300 messages and require the recipient’s consent. After that allowance is used, offers continue by email. Prices are in US dollars. Any annual option and applicable taxes are shown at checkout before you pay. We will give you notice before a price change applies to your subscription.

PayHere processes payments when shown at checkout. Existing Stripe subscriptions remain managed through Stripe. You enter card details on the payment provider’s checkout, not in Slotghost. A paid subscription renews automatically at the billing interval you choose until you cancel. By completing checkout, you authorize those recurring payments at the displayed price and interval. Failed renewals can result in a return to Free after any applicable retry period.

Paid checkout is available only when payments are enabled. We will tell you before anything you use for free becomes paid; using Free does not authorize a charge.

You can cancel future renewals from Settings, under Manage billing. For PayHere subscriptions, choose Cancel subscription on the Billing page; Stripe subscriptions use the linked billing portal. Complete cancellation before your next renewal. Pro stays available until the end of the period you paid for, then your account returns to Free. Cancellation does not automatically refund a payment. We do not offer prorated refunds for unused time; billing errors and service failures are reviewed as described in our Refund Policy.

Disconnecting Calendly stops the connection but does not cancel your subscription. Cancel billing before deleting your account. Deletion removes your account and waitlist data, but issued invoices and required accounting records are retained as described in our Privacy Policy. Both account actions are in Settings under Your account. We may also end the service, and if we do we will give hosts notice by email.

You keep your rights to the information and branding you provide. You allow us to use them to deliver the service to you and your clients. Code Sage Labs (Pvt) Ltd and its licensors retain their rights to Slotghost’s software, name, logo and website content. Your subscription lets you use the service under these terms; it does not transfer ownership of it.

Slotghost is provided as it is. We work to keep it running, but we do not promise it will be uninterrupted or free of mistakes, or that it will fit your business. It depends on Calendly, email and text providers we do not control.

To the extent the law allows, Code Sage Labs is not liable for lost bookings, lost income or other indirect loss. Our total liability to you is limited to what you paid us in the twelve months before the problem. Nothing here limits anything the law does not allow us to limit.

We may change these terms. If a change matters, we will email hosts before it applies, and the date at the top will move. Carrying on after that means you accept the new terms.

For questions, problems or requests, contact Code Sage Labs (Pvt) Ltd at hello@codesagelabs.com.